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Hebburn Day CareBook Appointment

Booking terms

Cancellation & Rescheduling Policy

Last updated: June 2026

This Cancellation & Rescheduling Policy applies to all bookings made online with Hebburn Day Care. The key terms are shown to you on the booking form before you pay. By completing a booking you confirm you have read, understood and agree to them.

1. Booking & payment

Online bookings are paid in full at the time of booking. A confirmed booking reserves the time, facilities and staff for your session. New bookings are subject to confirmation by our team.

2. Cancelling a booking

  • You can cancel online up to 24 hours before your session start time and receive a full refund to your original payment method, processed automatically.
  • Within 24 hoursof the start time, bookings can't be cancelled online — please contact us and we'll help where we can; any refund inside this window is at our discretion.
  • No-shows (not attending without telling us) are not refunded.

3. Rescheduling

You can reschedule online up to 24 hours before your session, subject to availability, at no extra cost. Within 24 hours of the start time, please contact us directly and we’ll do our best to help.

4. Repeating (recurring) bookings

If you booked a repeating series and paid upfront: cancelling a single session refunds that session’s share of the total; cancelling the whole series refunds all unused sessions.

5. If we cancel or change your booking

If we ever need to cancel or move your booking, you’ll be offered either a full refund or a free reschedule.

6. How refunds are made

Refunds are issued to your original card through our payment processor, Stripe, and typically appear within 5–10 working days.

7. Contact

Questions about this policy: info@hebburndaycare.co.uk · 0191 925 0700